Seabreeze Concierge
online · in your room
AI Concierge Agent
Guests ask once.The right team acts.
Once a guest is staying with you, the Concierge serves them in chat: requests, bookings and recommendations, without a call to reception.
- Extra towelsHousekeeping
- A table for dinnerRestaurant
- Late checkoutFront desk
- A spa slotSpa
- Airport pickupTransport
- Local tipsConcierge
See it in a stay
One request, two views: guest and team
Pick a hotel to see what the guest reads in the chat, and what your team receives.
A guest asks for two things. Each goes to the right team.
A small team cannot answer every in-house message at once. The Concierge splits one message into separate jobs and tells the guest when each is done.
What the guest sees
What your team gets
Housekeeping
Two towels to the room
Team alerted
Front desk
Late checkout at 2 pm
Needs approval
Fixes the leaks
Guests who are already staying still need answers.
Two extra towels please, and a 2 pm checkout?
Towels are going to housekeeping, and I have sent your late checkout to the front desk.
Each request goes to the right team
Leak 1
Requests lost between teams
Each part of a request goes to the right team, and the guest is told when it is done.
Where can we have dinner tonight?
Our restaurant is open until 11 pm. Shall I send the menu?
No call to the front desk
Leak 2
Questions that tie up the front desk
Dining, local tips and stay answers are handled in the chat, at any hour.
Any activities for the evening?
A guided sunset walk starts at 5 pm. Want me to book you in?
An extra offered at the right time
Leak 3
Extras nobody offers
Dining, activities and upgrades are suggested at the right moment of the stay.
Chats and screens above are samples.
How a request travels
From one message to a job done
- 1
Guest asks
A message in the chat: extra towels, a table for dinner, a late checkout.
- 2
Understood
The agent reads the request in the guest's own words and language.
- 3
Routed
It goes to the team that handles it, such as housekeeping or the restaurant.
- 4
Staff alerted
The right people are notified so nobody has to call reception.
- 5
Guest told
The guest hears back in the same chat when it is done.
Agent to agent
From Sales Agent to Concierge
When a guest who is already staying writes to your sales number, the Sales Agent hands the chat to the Concierge Agent. The guest never has to know which agent they are talking to, and your team gets one clean conversation.
See the Sales AgentSee it in practice
Service handled in one conversation
- SolutionIn stay guest serviceRequests during the stay, handled in one chat and sent to the right department.Read more
- SolutionMulti property groupsWhen one property is full, guests are routed to your other properties.Read more
- SolutionRoom booking enquiriesHow the Sales Agent turns a room enquiry into a request your front desk can confirm.Read more
Revenue in service
Good service that also sells
Dining
A table or a menu, offered when the guest is thinking about dinner.
Local recommendations
Curated places and activities, so guests stop asking the front desk.
Stay extras
Room upgrades and amenities, suggested at the right moment.
Capabilities
Everything a guest asks for, in one chat
Room service and amenity requests
Guests ask in chat instead of calling the desk.
Guest sentiment
Spots an unhappy guest in the chat and alerts your team, so a problem is handled before it becomes a bad review.
Housekeeping requests
Each request is passed to the team that handles it.
In-property reservations
Restaurant and venue bookings made in the same chat.
Curated recommendations
Local suggestions that come from what your hotel recommends.
Alerts for your team
Staff are told when a guest needs something.
Guided reviews at checkout
A short, friendly request for a review as the stay ends.
