A sold out property
Any rooms on the 20th?
We are full that night, but our sister property nearby has rooms. Shall I check them?
Why it matters: The guest is guided to the group, not lost.
All solutions
Hotel groups
One guest. The right property. The right agent.
Groups run each property with its own agent, content, team and settings, from one platform. Guests who cannot get a date at one hotel can be guided to another.
The leak
When one property is sold out, the guest leaves, even though a sister property had rooms. Groups also struggle to see every team and conversation in one place.
- A sold out hotel loses a guest the group could have kept.
- Each property answers in a different voice and at a different speed.
- Leaders cannot see enquiries, teams and results across properties.
How it is set up
A clear path to go live
- 1
Set up each property
Its own knowledge, rooms, team and booking engine.
- 2
Choose the model
Connected agents for groups without a central team, or one agent where a central reservation team exists.
- 3
Set roles per property
Owner, general manager, reservation manager and executive access, hotel by hotel.
- 4
Set privacy and exports
Decide who can see guest contacts and who can export, per hotel.
- 5
Review together
Leads and reports per property, managed from one platform.
In conversation
What the agent does
Sample conversations. For real guests it uses your own facts and your tone.
Choosing the right hotel
I want a quiet stay with a pool.
Our resort suits that best. Let me check its availability.
Why it matters: One agent listens and routes to the right category of property.
What you get
Built for this situation
A separate agent per property
Each hotel has its own knowledge, tone, team and settings.
Roles per property
Staff see only the hotels they work in.
Privacy controls
Guest contacts can be masked by role, hotel by hotel.
Export controls
Choose who may export leads and summaries.
Escalation per property
If nobody acts in time, the next role in the ladder is told.
One platform
Manage every property without separate logins for each.
Who does what
The agent handles the first reply, your team keeps the relationship
The agent handles
- Answering from each property's own facts
- Offering the right property for the guest's needs
- Collecting details and handing over a complete request
Your team keeps
- Group policy and pricing decisions
- Reservation handling at each property
- Deciding how guests are shared between hotels
Questions
What hotels ask about this
Is cross property routing live?
The platform is multi hotel by design, with a separate agent and team per property. We will walk you through the routing options that fit your group in a demo.
Can one person manage several hotels?
Yes. Access is granted per property, so one login can cover several hotels.
Does it replace my team?
No. It answers the first message and collects the details. Your team confirms the booking, handles anything sensitive and takes over any chat from the dashboard, after which the AI stays quiet.
What if it does not know the answer?
It says so and asks your team, instead of guessing. The gap is logged so you can add the fact to your knowledge base and the next guest gets the answer.
