1. Can it check live room inventory and rates instead of guessing?
What to look for
Ask the vendor to search real dates on your own property during the demo. A good agent shows only what your system returns and never invents a price. If the system cannot confirm something, it should hand the chat to your team.
How Innkraft does it
Innkraft collects dates, guests, children's ages and room count, then searches your booking engine live and shows every available option with photos and prices. Answers about the hotel come from your own information, and a verification step checks the reply against it before the guest sees it.
2. Can it connect to your PMS or booking engine?
What to look for
Ask which engines are connected today, what the agent can do with each (read availability, create a booking, send a payment link) and where it stops. Reading availability and creating a booking are separate tests.
How Innkraft does it
Innkraft reads live availability and rates from Djubo, STAAH, Simplotel and ASR, then sends the confirmed enquiry to your front desk by email and WhatsApp. With EaseRoom it creates a payment pending booking and sends a payment link. See the integrations page for what each one supports.
3. Can it share room images and PDFs through WhatsApp?
What to look for
Ask to see a room carousel with photos and prices, a menu or brochure sent as a PDF, and a location pin. These are separate WhatsApp message types and not every tool supports all of them.
How Innkraft does it
Innkraft sends room options as a swipeable WhatsApp carousel with photos and prices, sends your menu and brochure PDFs, shares a map location pin and offers a Call Us button. It uses WhatsApp's native buttons and lists, so guests tap instead of typing.
4. Can it communicate in Tamil, Hindi and English?
What to look for
Test it yourself. Message it in each language, then mix two languages in one message and misspell a word on purpose. Check that room names and prices do not get mangled in translation.
How Innkraft does it
Innkraft replies in the language the guest writes in, including English, Hindi and Tamil. It understands spelling mistakes and mixed language messages, and keeps room names and prices exactly as your hotel set them.
5. Can staff take over a conversation instantly?
What to look for
Ask what the guest sees when your team steps in, whether the AI goes quiet, and whether the whole history is visible to staff.
How Innkraft does it
Your team can take over any conversation from the dashboard. The AI stays silent for as long as staff are handling the guest, and staff see the full chat and the details already collected.
6. Can it follow up automatically and show how many enquiries converted?
What to look for
Ask for the report a general manager would open on Monday. It should show enquiries, wins, losses and the reason each lead was lost, not only message counts.
How Innkraft does it
Innkraft sends one automatic WhatsApp follow up to guests who go quiet and later checks that your team contacted guests who confirmed. Every enquiry sits in a 14 stage pipeline with history, and the executive summary shows enquiries, wins, losses and top reasons. Owners can receive it on WhatsApp.
7. Can it capture enquiries from Google and website traffic?
What to look for
Ask how a visitor from a Google ad, a website button or an Instagram reel reaches the agent, and whether you can tell where each enquiry came from.
How Innkraft does it
Any link or button that opens your hotel's WhatsApp number, such as a website button, a Google listing or an ad, lands the guest in the same agent. Every guest who messages becomes a lead with a status your team can see.
Costs and ownership: clarify these in writing
Hotels ask about WhatsApp API charges, GST, integration costs and who owns the WhatsApp number. Ask every vendor for these in writing before you sign anything. This is where Innkraft stands on each.
| Ask about | Innkraft |
|---|---|
| Platform plan | Innkraft plans start from ₹5,000 a month. The pricing page lists what each plan includes. |
| Commission on bookings | Innkraft takes 0% commission on bookings. |
| WhatsApp API charges | Meta sets WhatsApp conversation charges. Ask any vendor for the current India rates in writing, and whether they are passed through or marked up. |
| GST | Ask whether quoted prices include GST. Innkraft invoices carry GST as applicable. |
| Integration cost | Ask whether connecting your booking engine is part of setup, and whether your engine vendor charges separately for API access. |
| Who owns the WhatsApp number | Innkraft connects your hotel's own WhatsApp Business number through the official WhatsApp Business Platform API, and stores the connection details encrypted for your hotel. |
| AI usage | Innkraft manages the AI model, so you do not bring an API key. Each plan includes a monthly allowance of AI replies, and you are alerted as usage nears the limit. |
Before you buy, start with a pilot on your own enquiries and keep the term short until the numbers prove themselves. Make sure you can export your data if you leave.
Frequently asked questions
- What is the best WhatsApp chatbot for hotels in India?
- The best one is the one that handles your own enquiries correctly in a live demo. Run the seven checks on this page with every vendor. Innkraft is a WhatsApp AI chatbot and AI sales agent built for hotels in India, with live availability from Djubo, STAAH, Simplotel and ASR, replies in English, Hindi and Tamil, instant staff takeover, automatic follow ups and 0% commission.
- Is a WhatsApp chatbot for hotels the same as an AI agent?
- Hotels and vendors use the names interchangeably. What matters is what it does: whether it checks live availability, follows up and reports conversions. Innkraft does all three.
- Does a hotel need the official WhatsApp Business API?
- Yes, for an automated agent that sends buttons, carousels and follow ups. Innkraft connects your hotel's own WhatsApp Business number through the official WhatsApp Business Platform API.
- How much does a hotel WhatsApp chatbot cost in India?
- Add four things: the platform plan, any commission, Meta's WhatsApp conversation charges and GST. Innkraft plans start from ₹5,000 a month, with 0% commission on bookings. Meta sets the WhatsApp charges, so ask for the current India rates in writing from every vendor.
- Can the chatbot send room photos and PDFs on WhatsApp?
- Innkraft sends room options as a carousel with photos and prices, and sends your menu and brochure PDFs and a location pin. Ask any vendor to show each of these in the demo.
- Which languages should a hotel chatbot support in India?
- At least English, Hindi and the language of your region, such as Tamil. Test it yourself with mixed language messages and spelling mistakes. Innkraft replies in the language the guest writes in.
- What happens when the chatbot cannot answer?
- It should hand the chat to your team with the details collected so far, and never invent an answer. Innkraft answers from your own information, checks the reply before sending it and passes anything it cannot confirm to your staff.
