A quick weekend stay
Do you have a room this Friday for two?
I can check that now. What is your check-out date?
Why it matters: Dates and guests are collected, then live availability is checked.
All solutions
Room bookings
Room enquiries answered, from one room to many types
Whether your front desk is one person or a big team, the agent answers every room enquiry from your own facts, checks live availability and hands a confirmed request to your desk.
The leak
Enquiries arrive at night, in a rush, or all at once. A small team cannot reply to everyone, and a large inventory is hard to explain in a message.
- A guest who waits an hour often books elsewhere.
- Staff retype the same answers about rooms, timings and policies.
- Large resorts have too many room types to explain by hand.
How it is set up
A clear path to go live
- 1
Connect your booking engine
Live availability and rates are read from the engine you already use.
- 2
Teach it your hotel
Rooms, policies, dining and location go into your knowledge base, which can be imported from your website.
- 3
Choose your tone
Set how it speaks and greets, and add a welcome message.
- 4
Set the handover
Choose when your team steps in and how they are alerted.
- 5
Test, then go live
Try it on your own questions first, then switch it on for guests.
In conversation
What the agent does
Sample conversations. For real guests it uses your own facts and your tone.
Many room types
Is there a room with a private pool?
Yes. Here are the pool villas that are free on your dates.
Why it matters: Every available option is sent, so nothing is hidden behind the first few.
What you get
Built for this situation
Live availability
Rates and rooms come from your engine, not from a stale list.
Rooms with photos
Options are sent as cards the guest can tap to select.
Multi room parties
Larger groups are split across rooms and told so plainly.
Confirmation before sending
The guest reviews the summary before your desk receives it.
Never drops a lead
Every confirmed request reaches your front desk by email.
Staff takeover
Take any conversation over in one tap, and the AI stays silent.
Who does what
The agent handles the first reply, your team keeps the relationship
The agent handles
- Answering questions about rooms, policies and the property
- Collecting dates, guests and contact details
- Checking availability and showing the options
- Sending a confirmed request to your front desk
Your team keeps
- Confirming the booking
- Taking payment where it is not in the chat
- Special arrangements and exceptions
- Any conversation you choose to take over
Where it runs
Hotels using this setup
Annsun Boutique Hotel
Front desk light
A lean team lets the agent handle the first conversation, and staff step in only when it matters.
Brahmaputra Jungle Resort
Large inventory
Many room types and a lot of detail, answered from the resort's own knowledge, with a payment link in the chat.
Questions
What hotels ask about this
Which booking engines does it work with?
Djubo, STAAH, Simplotel, ASR and EaseRoom today. See the Integrations page for the current list.
Does it make the booking?
For most hotels it hands a confirmed request to your front desk. Where a payment link is set up, as at Brahmaputra Jungle Resort, the guest can pay in the chat.
Does it take commission?
No. You pay a plan fee and nothing per booking.
Does it replace my team?
No. It answers the first message and collects the details. Your team confirms the booking, handles anything sensitive and takes over any chat from the dashboard, after which the AI stays quiet.
