Testing before launch
Do you allow pets?
Let me check our policy for you.
Why it matters: You test the agent on your own facts before any guest does.
All solutions
Getting started
From signed up to live in a short, guided setup
LaunchPad guides your team inside the dashboard, step by step. We need about two hours of your team. You add what the agent needs to know, connect your booking engine and agree the go live plan with us.
The worry
Owners fear a long project that pulls the team away from guests for weeks, and a bot that says the wrong thing on day one.
- Nobody has time for a heavy implementation.
- Hotel facts live in many documents and many heads.
- Teams are unsure what the agent will say before it goes live.
How it is set up
A clear path to go live
- 1
Your hotel profile
Name, location, timings and contacts.
- 2
Rooms and photos
The rooms guests will be shown.
- 3
Your knowledge base
Import it from your own website, then edit anything.
- 4
Tone and welcome message
How the agent speaks and greets.
- 5
Booking engine
Connect the engine for live availability.
- 6
Team and go live
Invite your team, set roles, test, then switch on.
In conversation
What the agent does
Sample conversations. For real guests it uses your own facts and your tone.
Spotting a gap
Is there a gym?
I do not have that on file, so I have asked our team to confirm.
Why it matters: Gaps become to-dos, so the knowledge base improves from day one.
What you get
Built for this situation
LaunchPad checklist
Each step is guided, so nothing is missed.
Knowledge from your website
Import first, then correct and add.
Gaps flagged as to-dos
Unanswered questions point to what to add next.
Test before guests
Try the agent on your own questions first.
Roles for your team
Invite staff and give each the right access.
A go live plan
We agree the switch on with you, including any campaign.
Who does what
The agent handles the first reply, your team keeps the relationship
The agent handles
- Importing and organising what you give it
- Answering only from your facts
- Flagging what it does not know
Your team keeps
- Providing accurate hotel facts
- Reviewing the agent's answers before launch
- Deciding when to go live
Questions
What hotels ask about this
How long does setup take?
It depends on how ready your hotel information is. LaunchPad shows exactly what is left, and we agree the go live date with you.
Do I need a developer?
No. The setup is guided in the dashboard.
Is my data safe?
Yes. Innkraft is built with DPDP and GDPR compliance in mind, and access is controlled by role.
Does it replace my team?
No. It answers the first message and collects the details. Your team confirms the booking, handles anything sensitive and takes over any chat from the dashboard, after which the AI stays quiet.
