Dashboard
Your team in control. Your owner in the know.
Staff can step into any chat in one tap. Owners see every enquiry and its outcome without reading a single conversation.
What you can do
One place for the whole enquiry
Conversations
Every live and past guest chat, with a status on each. Pause the AI on one chat and reply yourself.
Leads
A pipeline from first message to booked or lost, with filters, exports and a timeline for each enquiry.
Executive summary
Enquiries, wins, losses and top issues for any period, also sent to your WhatsApp.
Knowledge gaps
Questions the agent could not answer, so you can add the missing fact.
Hotel settings
The agent voice, nudges, escalation, privacy and export rules, and your team.
Audit log
A record of staff actions on leads and settings.
What you see
Two views, two jobs
Designs of the two screens people use most. They show the layout, not real guest data.
For the owner
A period summary on WhatsApp
Your weekly summary
- Enquiries received
- Moved to a booking request
- Booked
- Lost, with reasons
- Top issues this week
For the reservation team
A lead through the pipeline
- Enquiry
- Details collected
- Request sent
- Booked
A lead can also end as lost or cancelled, and the team records the reason. A simplified view of the pipeline.
Take over this chat
The AI pauses on this conversation. Read what the guest was told, then reply from the dashboard.
Humans stay in control
The AI steps back when you step in
While a staff member is in a chat, the AI stays silent, so the guest never gets two answers. WhatsApp allows a free reply only within 24 hours of the guest's last message, and the dashboard tells you when that window has closed instead of sending a message that would fail.
Roles
Each person sees what they should
These are the starting points. The Owner can change contact masking, export and team rules for the hotel.
- OwnerEverything, including settings, exports and who can see guest contacts.Always
- General ManagerConversations, leads and settings. Contact masking, export and adding members follow the Owner's rules.Set by Owner
- Reservation ManagerConversations and leads. Exports and contact visibility follow the Owner's rules. No settings.Set by Owner
- Reservation ExecutiveConversations and leads, with contacts masked by default. No settings.Set by Owner
- Innkraft adminThe Innkraft team, for setup and support. Assigned only by Innkraft, never by a hotel.Innkraft only
Get the app
Take Innkraft with you
The Innkraft app is available on Android and iPhone. Sign in with your hotel account.
