Platform
One place for every lead, conversation and report. Your team sees what happened, who acted and why a lead was lost.
What it does
Every enquiry is a lead with a stage, from the first message to booked, lost or cancelled. Early stages update on their own from what the guest did. Your team can move a lead forward, or reopen one, and every move records who did it and why.
When a guest is waiting for a human and nothing happens, the right person is told. You set the ladder by role, with the time each step waits, and the engine moves up it automatically.
Enquiries, wins, losses and the top reasons leads were lost, for any period you choose. Send it to owners on WhatsApp on a schedule, to as many recipients as you like.
Five roles with clear limits. Guest phone numbers and emails can be masked by role, and revealing one is logged. Owners decide who can export and who can add team members.
The pipeline
The pipeline has 14 stages. These are the ones most hotels watch.
Staff takeover
See what the guest asked and what the agent answered before you reply.
Reply from the dashboard. The AI stays silent while you do.
Resolve the conversation and the agent is ready for the next one.
Nudges
Three polite check-ins, each sent once per guest. They go out inside WhatsApp's 24 hour service window, so no paid template is needed.
A guest goes quiet
Sent when an enquiry sits idle before a quote.
Still thinking about your stay? Happy to help whenever you are.
A guest browses and leaves
Sent when a guest browsed, or started an event enquiry and never finished.
Would you like to carry on with your event enquiry?
After a guest confirms
Asks whether your team has contacted them. A No emails your front desk.
Has our team contacted you yet?
You stay in control. Each hotel chooses how long to wait, from one minute to 23 hours, or turns a nudge off. A guest who taps “Not now” is never nudged again. Examples above are samples.
Languages
Guests write the way they speak. Innkraft keeps up, and keeps the facts exact.
The languages your hotel needs are confirmed with you during setup.
Messages guests really send
Room available ah tomorrow? Breakfast included iruka?
Do you hav a sute for 3 peple on friday?
Samples of mixed language and spelling mistakes. The agent understands both and replies in the guest's language.
Roles
Owner
Everything, including team and privacy settings.
General manager
Settings and the team, within what the Owner allows.
Reservation manager
Leads and conversations, and exports if allowed.
Reservation executive
Leads and conversations, with contacts masked by default.
Innkraft admin
Internal Innkraft access to help with setup and support.
More on how we protect your data on the Security and trust page
